Position and Attributes Description PAD

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POSITION OVERVIEW
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Title: ' v, u0 u6 @( f/ ^4 ?8 ~	IT BUSINESS ANALYST/ s7 Q: R! M) X- P5 g5 q* O
Reports to:$ f7 o8 s( d1 f1 w; I7 v8 q- z  T	IT Manager – Invacare Asia Pacific

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Primary Purpose of Position

% O0 S# H) g* g  B: J Process/System Improvement 8 X% u, }, ^. h+ [9 wThe IT Business Analyst’s role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organisational functions and business processes." n8 @; a+ G" z6 w! ` This includes gathering and analysing data in support of business cases, proposed projects, and systems requirements. % \! H9 ^" c; f1 P1 Q$ z( v- X / Y& ^  W# X; r7 L) W& R, k   O- W1 S/ [4 y! P0 P* d/ q+ rThe IT Business Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.0 t: J1 b4 H( O. k5 I This individual will apply proven communication, analytical, and problem-solving skills to help maximise the benefit of IT system investments.& E' Z' K4 V8 q) e; R7 ] ' T+ O+ y# V" o+ f$ l$ u0 Q Application Support 0 }' H% T, V) b1 V8 u, ]( G+ W; l; XThe IT Business Analyst’s role is to deliver support to end users in the organisation about how to use our core transactional and reporting systems efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers. The IT Business Analyst is also responsible for assisting in the design, delivery, and improvement of applications., G7 v& A+ v1 @) e+ C* w% H* L% | 9 E% Z/ t& O9 w# J1 A' @8 I5 oProject Management) Z+ l# B7 q2 G1 o; }5 C+ t# ~. F The role of IT Business Analyst is to plan, execute, and finalise projects according to deadlines and within budget. This includes managing risk, complying with external regulatory requirements such as Sarbanes Oxley, acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The IT Business Analyst will also define the project’s objectives and oversee quality control throughout the systems development life cycle. , y  }% i- v! B8 H* H: A6 Y 9 i- w% @: ?- E" t2 U* f* [

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DIMENSIONS/ E1 s" t& |% m$ X5 |9 H

Focus: 4 A3 o1 a4 F5 t+ x  r& o( o4 y·+ V8 }/ L, F3 a7 r Provision of expert information technology advice, which is relied upon by Senior Management to achieve business plan requirements. ) d' `! G+ u1 fSize: , D6 y& l; ]8 |·0 m/ W1 C$ K1 C5 M6 c( i' t0 u2 } Budget( t( J! S- X$ L; W8 |8 U  ~! D+ U $Defined by Project 7 W! |8 A+ H1 ?6 Z" F; K' g . m+ Z8 W9 d0 w' v· 6 a9 E+ b/ y8 s: y, IResources1 }5 i' i4 w/ ~9 A/ _/ d0 A( x External suppliers and consultants and internal project team members4 e( f2 _6 J+ p' L* E! ]: g9 c Magnitude:+ H2 m0 |* r; \3 N, @ Invacare Asia Pacific business.+ |" ?) ^; e( E7 u Accountability:" r5 r. r% D/ S+ _: x Invacare, is a global company that is listed as a public company on the American stock exchange.& u9 [; c4 j& X* g This role provides IT transactional and reporting system advice to the Asia Pacific management team.$ q" t8 K5 i* k% [& @3 J' ?$ u- j* H1 U 1 {% v' z2 `' q

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KEY RESPONSIBILITIES: |! Z" F+ U4 {, A  p

Functions / Activities

Expected Outcomes / Behaviour

Process & System Improvement·% @6 u" r) R* r0 n/ A) y. M; W Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.# F  m# I7 e+ F · 7 {5 B4 \7 j& ]3 R- vLead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow. + _' l$ B6 B, v) H5 `·7 a8 T* I, ^9 S, r# T+ O. t Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.. c" [8 h. a; M4 I ·$ D3 d1 s# l& z! Z, v9 Q% A Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in transactional and reporting systems across the organisation. 5 @! y3 r2 f  K! @. `6 u· # Z/ w0 J$ b5 l( X1 C" SCollaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.) y" Z. i0 U: @1 D# R- p$ f- r ·1 W& E- \& _% `) l. O& Q- i3 a Create system design proposals in collaboration with external organisations. : n7 k2 e; h" P! ?- {# a· 1 e) D9 k" \% D4 g0 `Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. ' x! v5 p0 d% C. ?% h* O+ w+ `/ G· : }8 L% p* I& [4 R0 A$ S 8 G. s! n( i* U4 @ ·: K/ @+ Z( c# [# M Create systems models, specifications, diagrams and charts to provide direction to system programmers. ; \0 Q  m" G. G5 H·5 F+ n8 I" ^, B( H9 N3 n Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.+ a0 t) y" A# Z1 F. S0 ? · 7 ^% k, O' Y3 E) r+ |Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.1 q5 P$ d2 b5 n3 ^8 i8 D5 G · + t# x- m+ B  i0 XProvide orientation and training to end users for all modified and new systems." ~% F- P. P2 ]1 T: q* S ·3 n" _* m# ?( }  a6 O Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.# S1 C6 Q  h  u' H4 l · ) V2 T: Z; e' g! kProvide guidance and/or instruction to junior staff members.   ~; Q3 D/ G* I& r; Z& v( L/ V5 |/ n Application Support·5 s# ~9 T0 k# z Create and deploy feedback mechanisms for end users. Analyse results, make recommendations for support process improvement, and implement changes.! W" v3 }6 i, [9 z+ F7 @" \2 n$ k' ]- Q · : z% Q2 U2 S" Y. X/ NField incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. 0 n/ A8 I7 [# ~1 ^1 ~" E% i" e: b· 6 r6 @. t% I" ?; {5 A! X7 t" S; k0 oDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. & Z: I  g+ L3 A3 F& Q9 \· % l' V. g' {- B, {, C; PPrioritize, schedule, and administer all instances where enhancements and defect resolution are required. ( U( F2 E6 g6 J6 Y# X·) H: V  v* b/ R% q Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * v( U1 ~2 d' w1 {4 e( H" `·* y+ x- i1 [8 u7 C/ ^ Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution., w$ o  A+ z2 [ · 5 }; B5 B: M8 kEvaluate documented resolutions and analyse trends for ways to prevent repeated future problems.8 Y7 n  A% l1 F2 Y; H · $ I+ G+ T- V: }+ O  C, v" @6 n; X1 zCommunicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. ( }6 q, u- Y: [' T, H- l" y·  [  c/ D9 x5 M, a* j Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.6 m3 I6 z, ?1 w' ^ · 2 `8 V: W- x$ {5 G2 ]% l  wMaintain and enhance performance of all new and existing software and applications across the organisation. . i$ N$ e: C, L& G) i+ X. }* L·/ J5 ]" u2 A  x+ K8 N Identify and learn appropriate software applications used and supported by the organisation.0 T" v1 V4 Y7 k; r ·* D% f2 k9 }& I; V7 T Coordinate with department heads to assess departmental application training needs and objectives.9 w' p0 d4 P5 ^. m8 p ·# s* ?9 e- H- o7 k$ { Participate in the design, development, and delivery of software applications training programs and individual classes.- L0 d  ^  s7 W9 N: m5 q ·  k; C) m, ^3 w; ~" {! q- V8 P" S& M  ? Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution. 4 `1 k& C7 v/ c' a; F8 E·   G8 _! [3 {0 I1 `, d9 ~* TProvide support for the testing of new and existing software applications under development or consideration for purchase. , x7 J# {( U, c: k·" C7 P. K+ A* q3 d7 N/ r Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.3 q7 K! G+ \) [" ^6 L& K ·8 ]# K& Z  x# p0 m Apply diagnostic utilities to aid in troubleshooting.2 n; _6 N; b; v% X · ! @0 Q8 h5 \: CConduct research into software application products and services in support of development and purchasing efforts. # C" X4 a; W) J' e8 g9 c1 R·/ X; H  r! @4 \: Z Manage and/or provide guidance to junior members of the team.: w! w# B. x! C7 i2 T6 X1 u/ k Project Management· 3 ^" C. r( Y+ J. {' V! i- aDirect and manage project development from beginning to end.# V# R7 V4 Y0 `; I · 2 {  Z% D  E1 H; b' BDefine project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. 7 B+ l  `+ S" Z& q# N3 r6 Y5 u·6 I+ h2 M( H  p. S Develop full-scale project plans and associated communications documents. & ?. h& P4 s8 G7 S/ Z( I* k ·! A) ]0 t. M/ E1 F6 n; C6 y Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.. s; q6 A) O4 G- ? ·$ I7 i! u7 |! S# I" u5 A Liaise with project stakeholders on an ongoing basis. " |( a5 ^" o! x2 A  m·/ [# C: M; X! @! k! C Estimate the resources and participants needed to achieve project goals. . c1 G/ g1 e1 A5 f$ Q· 1 c% ~2 d' }# BDraft and submit budget proposals, and recommend subsequent budget changes where necessary. ( Z6 v. y- {7 d$ L' \. B/ S· 6 q( k' g1 K8 U" u: g) PWhere required, negotiate with other department managers for the acquisition of required personnel from within the company.! f& o: T" K- j2 [+ Y ·1 t; c; ~/ b- n+ h  {! _ Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.0 h- O$ b" i4 T- ?6 i · ; M4 q- B% T, {Set and continually manage project expectations with team members and other stakeholders.+ H) O& X# e+ v  H  E · % ~1 T& H3 c! `8 P$ @& }5 mDelegate tasks and responsibilities to appropriate personnel.. Q/ s" l9 Q% ~8 c6 G/ e# I ·) r: A6 f+ w* t, B Identify and resolve issues and conflicts within the project team.0 D6 d$ g' }8 m+ k4 e ·$ _) Z9 [5 [% K1 L+ c Identify and manage project dependencies and critical path. ) |4 w$ x2 p. G; ?5 f9 K  u·7 V  V% v: l1 M( m) r3 S& M Plan and schedule project timelines and milestones using appropriate tools. 5 X3 l* @# `5 G! i·! B" S1 c- L0 J3 h4 H Track project milestones and deliverables.   N( Z; G" ~; S, G+ X0 a4 |· ! v+ p( l2 e5 z. VDevelop and deliver progress reports, proposals, requirements documentation, and presentations. ' S2 Y& {4 }; p. m1 K+ P7 t! H. ]· + l& R4 M9 i; m8 [/ l7 |Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.) `( m  W+ e) ?) G3 Z5 G; A ·; M% N1 R" k, v9 M3 b) j Proactively manage changes in project scope, identify potential crises, and devise contingency plans.3 p! v0 s- X- [! Z2 j ·& @  s7 f' }1 j. [ Define project success criteria and disseminate them to involved parties throughout project life cycle. $ \* J* ?+ J, H6 I' y% _# N·3 Y, l5 _' m1 f Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work., d# w- N# {. Y* d: A& v) y  G$ | · $ |1 p5 z+ Q+ ?7 b* S6 P$ d3 fBuild, develop, and grow any business relationships vital to the success of the project.0 _* c2 x; o8 v7 R5 N6 G/ } · $ o9 l+ q) H8 nConduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.  |$ u5 B5 ^7 o% ?* G- w ·+ v8 H1 w8 v8 u0 p4 i Develop best practices and tools for project execution and management. 8 i$ E3 D3 B" t4 i' F& f 5 K5 D$ e; @+ q0 E& G

IT systems that are aligned to the strategic direction of the business and IT Strategy 6 M+ c+ o" y$ H& m& r# H" ?: x

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SPECIAL DUTIES

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INTERNAL	EXTERNAL+ i2 F. E- O7 _& j: S- H4 n
· $ @  e4 u0 S2 ~4 G6 j& j: b) }Management and Staff. P/ |- d* \0 o! O1 {- b 5 t1 G8 j/ K& P$ F* |+ ?  F ·; ?2 J8 K' |, X' A IVC – information technology staff $ T) w$ f8 X4 l  r( h . `+ I- s2 k" Z! x- d8 }	·6 O& F) F8 b' P, i4 s3 [ IT Specialists and Contractors & C6 X! B0 Y; j# z$ c7 k8 L·   k! \& l0 ]) a" x6 e( HOutsourced service providers 8 ^* }9 N& _+ A$ f1 F0 W, e0 s·/ ^0 \; E, n8 o  l Suppliers ; }7 W0 W8 n* o# P/ S. t! Z2 M% ^ ! v2 U7 U- _+ e

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ATTRIBUTES

Experience & Knowledge " f' V5 W9 ?: w: \. K
·" o7 K* n" m7 v, d 5+ years experience in management information systems. 2 [& R6 a6 L* R" {4 Y' F* B1 d· " x( `0 @0 T! }8 c+ a7 m6 SAdvanced knowledge and experience in the JD Edwards Manufacturing, Distribution, and Finance modules." B1 z9 T0 _; K! o+ f( C+ q ·" ?( N& X, _, p  M4 w Excellent knowledge of IT systems, specifications, requirements, functionality and limitations., }" @! _! s  n) T: y  |9 S ·, F# J6 g4 R4 v Good understanding of manufacturing systems and processes.+ c5 e6 N: i3 z+ L9 q% I# C ·5 T& v, e( l9 N! o* |7 F Strong familiarity with project management software, such as Microsoft Project5 @1 I, t% ]7 E. k4 f! p) e" [9 Z · + [7 ~* x) z: G3 c- T+ AExperience at working both independently and in a team-oriented, collaborative environment is essential.8 c$ m* {& V. P- L1 V · 5 o( t  ~( Z5 @$ SCan conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. 7 Z7 ?5 \  G! o: I·# N+ O- b( o3 m, _ Reacts to project adjustments and alterations promptly and efficiently. % O4 w% h0 }, N0 m·   S2 E8 S2 b, ^; _5 CAbility to bring project to successful completion through political sensitivity.& ~5 Q# v( t0 u' Z8 h+ k ·; X/ O; ]- t, b' y8 H Must be able to learn, understand, and apply new technologies. / D# E$ v0 N: g 7 x' t: `7 c% S; @
Qualifications & Memberships  Q' G. K1 u% U+ z6 w
·% q5 M, `; V3 X University degree in Information Technology  K. W8 k& b' w  p# j8 `0 @ ·* [9 Q. t9 o0 e: v7 _2 T 5 years work experience in a Business Analyst capacity including the various components of the systems development life cycle.9 x, b$ O& ?8 N( W  B( C* _ 1 ^" i! b7 H* ]( N: J$ N ; F' t+ U( V/ y& Z/ L
Skills & Attributes / ~# y/ _0 o& V8 J8 O( {- p( @3 k
· 9 d  }; y. e& T# S/ N+ v4 @8 w) |% ~Well developed problem solving and analytical skills' E- W' K: z  ]; F  ?0 i ·2 U, r( t% z) t* A0 P4 w Good communication and intERPersonal skills # o- y; C. J- L+ B8 `·! R- q1 _/ D; x Excellent technical ability   A3 \* ~1 N  H2 d· % z5 W2 ~; A8 g5 e$ T! v3 @9 r& ~3 TProject planning skills " p0 ^8 C- [7 Y0 D·; j/ J# D' v, j3 \2 u Demonstrated experience in personnel management. 5 g. k3 V7 h% U· 6 x" E. R% U2 C3 x" q. gFlexible during times of change.1 k3 G, L) U  f2 D2 z ·4 g) y" x1 m: W6 ]* T Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.0 @& }* ^3 m, O( B/ b' Z% p · " q  R- T* s! p: x8 l- |! d. n- ~Persuasive, encouraging, and motivating. : h$ {2 L* P  G. @5 B! Q* E4 d·$ ~- L% h" b, T' a5 a0 A- x Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.4 e  M  [) o9 ?" O) q6 v · . ]# j' Z" B6 \2 T. n, v; MAbility to defuse tension among project team, should it arise. 5 n* Q$ D$ I3 u3 E" z2 B, l· 4 }+ \/ r, H8 n, v( ^- vStrong written and oral communication skills. ; ?" t$ ]# g$ {! x·) m! G; }# d! @5 v Strong interpersonal skills. ' w3 x6 s) Q) Z0 B# j·2 {4 g5 s& D# f1 y1 y2 f# c4 H( t Customer service skills.: ^* R1 X4 V; a$ {7 @ · ; X1 f" ^! m5 g: S- x  [' ^9 kAbility to effectively prioritize and execute tasks in a high-pressure environment is crucial. 5 J% }% Y; T; ~' t: d( W/ I·" Z& K( O$ E' E, J; V' q' C- X Tenacious. 8 u8 K& I* r2 S1 j, F 8 X0 l  r1 w* l; j
Competencies
· ( S. u4 H+ h4 C( }' v4 u4 `Champions and drives business growth1 j7 k$ s  c, h6 a · ' O( Z; {% U* N9 J; T3 P  \Innovative thinking and problem solving 6 M2 j* S; y9 I* T8 o· 6 Z% o) ^( Z9 C1 f6 [! T7 a# |Planning and execution8 a( V4 m" f8 h/ v2 v) f8 Q ·* H5 _8 ?6 o' A/ `: `7 s+ {( K8 B Business acumen % B0 \( [4 ^- J$ a: c% m/ n' C8 E# H	· ' h# F1 B" G( t( a9 f( K* ?Understanding the Customer " U/ q! v% I" `* a/ ~5 ]/ T2 H·* V, _% {6 R" m# ^# h Change/Visionary Leadership4 b) _+ f3 e0 P( t" P  W3 B. a ·6 k- H4 V" g: l9 |0 e( Q Development of Self and Others ( F: H9 a; ]' r0 N7 ^! {1 s% U" u·/ w/ ?& C& |2 A* ^* T& s Personal Relations 6 Z$ l5 X4 ~) I3 ?; l

. X8 Z, m% A0 w2 cOTHER REQUIREMENTS

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IT Manager
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为J.D. E的高人准备的，要求五年的经验呀。
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: Q' Q8 E5 E$ U4 Q1 L5 \而且我看也要负责Infrastracture方面的业务，不止Business System方面呀。

要求好高啊

好羡慕啊

5年工作经验啊？呵呵